Listen

I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening - Larry King

Learning to stay quiet takes practice. It's not something that comes naturally for some of us; it's truly not a common trait. But it is something that is needed a lot; that is, if we want to be successful in coordinating people's emotions with their actions.

Talking to or at people doesn't really solve anything. It could actually escalate their emotional state for the worse and nothing would be accomplished, as a result.

Learn to listen and things could and would get resolved faster.